I am trying to cancel and receive a refund for my subscription. I keep getting a loop back to the customer support page. I tried a link from this forum and I get a message that it doesn't recognize my order number. Fake Chat assistant says it's connecting me with a 'chat specialist' saying it's a 29 minute wait,then I get cut off with a message 'it was a pleasure to speak with me even though we didn't!!! and loops me back again. The phone numbers 1800-565-857 and 1-888-681-1964 are not connected or incorrect. It's impossible to talk with a real, live physical person. Terrible, terrible customer service. PLEASE, PLEASE HELP, I HAVE BEEN ON THIS ISSUE ALL MORNING.
btcalvin:[...] My attempts therefore to cancel my automatically renewed subscription failed repeatedly. There is supposed to be an easy "Cancel" link for subscription in my Norton account but it is absent now.
Do you want to stop/cancel recurring subscription service & delete billing information?
Users may stop/cancel recurring subscription service & delete billing information anytime.
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Users report that ~30 days before subscription term expiry date.
Users are not able/allowed to change recurring subscription service status.
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=> Please review your Norton account to manage licenses/subscriptions
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Manage Renewal
Manage Renewal =>
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Please review: How To - Contact Norton Official Support via chat/phone
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btcalvin:[...] but there is no offer of refund which should have been automatically given as my renewed (automatically) subscription was well within the 60 days activity from the date of payment. This is frustrating; can anyone help?
Please allow all Norton pages content in order to provide the best experience possible.
- Please turn ad/content-blocker & VPN off.
- Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
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- Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'
Users may submit Cancellation & Refund Request online.
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com'
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Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553
Cancellation & Refund Request online
https://support.norton.com/sp/en/us/home/current/autorenew
Please review: How To - Contact Norton Official Support via chat/phone
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I managed to unsubscribe just now by clicking" manage your licences", but there is no offer of refund which should have been automatically given as my renewed (automatically) subscription was well within the 60 days activity from the date of payment. This is frustrating; can anyone help?
Me too, over a few days, all my messages to "contact us" received no replies. Chat assistant assigned me many times to chat specialists but the chat box just disappeared even before the waiting time was over. My attempts therefore to cancel my automatically renewed subscription failed repeatedly. There is supposed to be an easy "Cancel" link for subscription in my Norton account but it is absent now.
It feels like Norton is not helping at all to let me cancel. I am upset with this poor aftersales service.
Anthony Egert:
Tried to cancel subscriptions and keep getting a run around, i can never get anybody on a phone and have sent multiple messages.
Sorry, I've no notion why you're not able to cancel recurring subscription service.
I cancelled recurring subscription service & deleted billing information, December.
Do you want to stop/cancel recurring subscription service & delete billing information?
Users may stop/cancel recurring subscription service & delete billing information anytime.
Are you ~30 days from term expiry?
Users report that ~30 days before subscription term expiry date.
They're not able/allowed to change recurring subscription service status.
Please allow all Norton pages content in order to provide the best experience possible.
- Please turn ad/content-blocker & VPN off.
- Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
- Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
- Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'
=> Please review your Norton account to manage licenses/subscriptions
https://my.norton.com/extspa/account/subscriptions
Manage Renewal
Manage Renewal =>
Next =>Next =>
Next =>
View My Subscriptions =>
=> Please review your Norton account billing information
https://my.norton.com/extspa/account/billinginfo
Please review: How To - Contact Norton Official Support via chat/phone
Please review: How To - Contact Norton Official Support via social media
Anthony Egert:Tried to cancel subscriptions and keep getting a run around, i can never get anybody on a phone and have sent multiple messages. Please cancel asap and refund. order #AP1490294231 $429.94 & AP1500135302 $239.98, I will be contacting my CC company to dispute since I cannot get a response or reach anyone at Norton. Thanks
Sorry, I've no notion why you're not able to reach Norton Official Support.
I talked to Norton Official Support via social media Xtwitter, yesterday.
Please allow all Norton pages content in order to provide the best experience possible.
- Please turn ad/content-blocker & VPN off.
- Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
- Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
- Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'
Users may submit Cancellation & Refund Request online.
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com'
Norton Community does not have access to your Norton account, subscription nor payment details.
Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553
Cancellation & Refund Request online
https://support.norton.com/sp/en/us/home/current/autorenew
Please review: How To - Contact Norton Official Support via chat/phone
Please review: How To - Contact Norton Official Support via social media
Tried to cancel subscriptions and keep getting a run around, i can never get anybody on a phone and have sent multiple messages. Please cancel asap and refund. order #AP1490294231 $429.94 & AP1500135302 $239.98, I will be contacting my CC company to dispute since I cannot get a response or reach anyone at Norton. Thanks
Frustratedoverandover:
OK I will try the number.
Did 1800 680 026 work for you?
I appreciate you sharing and how wonderful it worked for you, at least it does for someone! Clearly you didn't experience the 'revolving' door. However, it doesn't work for me and many others.
Christopher R Brink:The first reply from bjm_ at November 27 1:23AM had the information I needed.
I successfully submitted a Refund Request at https://support.norton.com/sp/en/us/home/current/autorenew
Thanks
The first reply from bjm_ at November 27 1:23AM had the information I needed.
I successfully submitted a Refund Request at https://support.norton.com/sp/en/us/home/current/autorenew
juanmanuel luzuriaga:Yes, I got my refund. After a month going and back from web pages, social media, forum. I could found a way to solve it. That is not the way to do a refund.
So, what way solved it?
Users may submit Cancellation & Refund Request online.
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com'
We'd love your feedback!
How satisfied are you with our products and services?
Yes, I got my refund. After a month going and back from web pages, social media, forum. I could found a way to solve it. That is not the way to do a refund.
juanmanuel luzuriaga:The only solution I think, because money it is not in my bank yet. Was use twitter, instagram and facebook. I started to claim there and after a week, a person respond my claim. Last wendsday she said that in 7 days i will got my money in the bank.
When I get money I will told you.
We're hoping for satisfactory resolution.
Frustratedoverandover:
OK I will try the number.
@Frustratedoverandover
Please post progress
juanmanuel luzuriaga:Well, from my computer and other computers I use the page with the boton and recive the code for chat and the other button to ask refund. No one works. Also use VPN, because said that was problem of country.
The only solution I think, because money it is not in my bank yet. Was use twitter, instagram and facebook. I started to claim there and after a week, a person respond my claim. Last wendsday she said that in 7 days i will got my money in the bank.
When I get money I will told you.
Use of VPN or ad blocker browser extensions can interfere with Norton pages loading correctly.
You should not need to change your country location to access Norton pages. Your product and Account are tied to the country you live in.
Frustratedoverandover:
OK I will try the number. Not everyone is on social media, this shouldn't be assumed. Chat only disconnects me, I tried it many times and like I said it loops back. They probably work for you because you're not a customer with an issue.
Who assumed?
I offer Norton Official Support via social media, to all users, with my best wishes for satisfactory resolutions.
Norton Community hears complaints regarding reaching Norton Official Support - Australia. Not just you.
Maybe, localizing link au helps.
Contact Norton Support - Australia
https://support.norton.com/sp/en/au/home/current/solutions/v71088540
Request a refund for an annual renewal fee - Australia
https://support.norton.com/sp/en/au/home/current/solutions/v58152553
Cancellation & Refund Request online - Australia
https://support.norton.com/sp/en/au/home/current/autorenew
with my best wishes for satisfactory resolutions.
Well, from my computer and other computers I use the page with the boton and recive the code for chat and the other button to ask refund. No one works. Also use VPN, because said that was problem of country.
The only solution I think, because money it is not in my bank yet. Was use twitter, instagram and facebook. I started to claim there and after a week, a person respond my claim. Last wendsday she said that in 7 days i will got my money in the bank.
When I get money I will told you.
OK I will try the number. Not everyone is on social media, this shouldn’t be assumed. Chat only disconnects me, I tried it many times and like I said it loops back. They probably work for you because you’re not a customer with an issue.