Cancel subscription and NO REFUND from them

[bjm]

@KONSTANTINOS_KANELL1

I am unable to reach your support team, as there is no available option to contact you via email or any other direct channel. This behavior is unacceptable and raises serious concerns. I consider this an act of fraud.

If I do not receive a full refund immediately, I will file an international fraud report and escalate this matter to the appropriate authorities.

@KONSTANTINOS_KANELL1

I haven’t contacted them by phone because I have absolutely no desire to speak with an agent who will try to understand the issue, nothing will be resolved, and I’ll end up wasting both my time and my patience.

Hello @KONSTANTINOS_KANELL1
What happens when you try to contact Norton support via Chat | Phone | Social Support?
What happens when you try to submit Cancellation & Refund Request form?
Are you US?

@KONSTANTINOS_KANELL1

What I want is a clear and straightforward process — a simple cancellation form where I can submit my request to cancel this ridiculous product and get my money back. But I can’t find any such form.

Where/How did you purchase your Norton subscription?
Do you know your AP or NP 10 digit order number?

And what happens when you try → Cancellation & Refund Request [here]

@KONSTANTINOS_KANELL1

Instead, I’m forced into a process where I select “Cancel Product”, provide a reason, and then I’m redirected to something called the “Norton cancellation and refund policy,” which then redirects me to Customer Support, which in turn sends me right back to the original screen. It’s a loop — a classic sign of a cheap scam.

This is by far the worst product I’ve ever encountered — no real support, no functional problem-resolution process, and the entire experience is deeply off-putting.

Do you know your AP or NP 10 digit order number?
Are you seeing Oops!

~ this process [here] works for me to reach: human agent
Please review: Contact Norton Support [here] &or [here]

Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

================================================

@KONSTANTINOS_KANELL1

I immediately canceled the subscription and requested a full refund. However, I was informed that the subscription is valid until May 10, 2026, and my request for a refund has been ignored.

By my read you cancelled automatic renewal after Norton pulled payment.
Cancelling automatic renewal does not cancel your current subscription.
Did you also request a refund within 60 days of the date of purchase?

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

==================================================

Hello @KONSTANTINOS_KANELL1
I’d urge you to contact Norton support.
Users have 60 days from being charged to request a refund.

~ this process [here] works for me to reach: human agent
Please review: Contact Norton Support [here] &or [here]

We’ll try to call attention: No promises. No timeline.