I had previously canceled the renewal of my subscription, citing the high cost of the product as the reason. In response, I was offered a discounted renewal at half the original price. I was considering the offer and had not confirmed the renewal.
For several days, I received repeated notifications stating that the automatic renewal of my upcoming annual subscription could not be processed. Despite this, and without prior notice or my explicit consent, today — 23 days before the start of the new subscription period — the full amount was suddenly withdrawn from my bank account.
I immediately canceled the subscription and requested a full refund. However, I was informed that the subscription is valid until May 10, 2026, and my request for a refund has been ignored.
I am unable to reach your support team, as there is no available option to contact you via email or any other direct channel. This behavior is unacceptable and raises serious concerns. I consider this an act of fraud.
If I do not receive a full refund immediately, I will file an international fraud report and escalate this matter to the appropriate authorities.
Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.
Please post your progress
as always, your mileage may vary
Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.
I have already done all of the above. I deleted my account and requested the cancellation of my subscription in a timely manner. However, the payment was withdrawn from my account 23 days before the start of the new annual subscription period, which begins on May 10, 2025.
Even though I deleted my account and requested a refund for the money that was wrongfully charged, I received the following message:
“We have received and processed your request to cancel subscription renewal. Your subscription will expire on May 9, 2026. After this date, your subscription will no longer renew automatically.”
This clearly shows that they refuse to acknowledge that I no longer want the subscription for the upcoming year. They are pretending not to understand the situation.
Additionally, I would like to add that after doing everything possible and realizing they were trying to avoid responsibility, I decided to post about this on the Norton Community, so that other users will be warned and avoid falling into the same trap as I did.
What do you mean by “deleted my account”?
Did you delete your billing profile? 35+ days before and I’d urge 90+ days before
By my read you cancelled recurring subscription service. Correct me?
Cancelling automatic renewal does not cancel your current subscription.
Did you also request a refund within 60 days of the date of purchase?
requested a refund - how?
~ this process [here] works for me to reach: human agent Norton support via Community | Chat | Phone [here]
Did you receive email confirmation = We have received and processed your request to cancel the renewal of your subscription.
Did you receive email confirmation = Your account’s billing information has been deleted.
What is your subscription end date?
When did you cancel automatic renewal & request refund?
Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile ~ months before their subscription end date
~ this process [here] works for me to reach: human agent Norton support via Community | Chat | Phone [here]
My current subscription is from April 24, 2023 to May 10, 2024. It was fully paid last year. Despite this, an automatic charge was made — without any prior notice — for the period May 10, 2025 to May 10, 2026, even though I had previously declined the renewal and clearly explained that the price was too high.
Immediately after the unauthorized withdrawal, I deleted my Billing Profile and requested a refund. In response, I received the following message:
“We have received and processed your request to cancel subscription renewal. Your subscription will expire on May 9, 2026. After this date, your subscription will no longer renew automatically.”
Well, sounds like your “declined the renewal” however/whenever that was relayed was not honored.
You have 60 days from being charged to request a refund.
I deleted my Billing Profile. Then I went to “Contact Norton Support” and selected the “Purchase & Billing” option. A menu appeared with choices, and I selected “Request refund”. It prompted me to “Select a Reason”, so I chose “It’s too expensive”. The system simply responded with “Need more help” and then suggested “Phone Support. Call a phone agent to help resolve your query.”
It asked me to fill out a form with my details and describe the issue. Naturally, I didn’t proceed with this step because the whole process seemed pointless. It’s completely ridiculous.
Meanwhile, I received the email stating the contradictory message:
“We have received and processed your request to cancel subscription renewal. Your subscription will expire on May 9, 2026. After this date, your subscription will no longer renew automatically.”
While I requested a refund before the new annual subscription period even started, they are telling me that my subscription will expire in 2026.
In short, the entire process is extremely confusing. They are deliberately making a simple process as difficult as possible, just because they absolutely refuse to lose a customer or issue a refund.
It’s absurd — they’ve made it harder than taking a trip to planet Mars. Honestly, it’s laughable.
Eventually, I filled out the form and tried — within the 255-character limit they provide — to explain that I want my money back. I received a case number and now I’m waiting for those useless people to respond.
In the end, they take the money instantly, and when you request a refund, you only receive it after significant delay. If you scale this behavior across millions of users, you can clearly see the financial gain from holding onto people’s money for several days — if they even return it at all.
Is this poor management or plain fraud?
Thank you for all your help, I truly appreciate your support and contribution.
Wow, that’s really shady. If you didn’t confirm the renewal, they shouldn’t have charged you especially that far in advance. Definitely keep pushing for the refund and maybe try reaching out via social media or tagging them publicly; sometimes that gets their attention faster. Good luck, hope you get it sorted soon.
I have the same issue. In March 2025 Norton renewed a subscription I had canceled 1 month prior to “auto renewal”. I’d purchased a 75% less expensive Norton 360 Subscription from Amazon, downloaded it immediately to ensure that I had coverage. I had to call Norton twice, to discuss their error renewing a product I had not approved. The 2, 2 hr. phone calls (caused by frustrating language barriers) with CS + Tech Support (?) didn’t resolve the problem. During the 2nd call w/CS who confirmed they would reimburse me for Premier, I was passed on to Tech Support. WTF? I had to repeat the entire conversation. I was assured that Norton would proceed with the refund as “it was our error”. Norton never removed the Premier charges and keeps reminding me to Install the already installed 360 Deluxe. I can’t uninstall Premier; I must reinstall Deluxe, being charged for both,1-year Subscription. Evidently, customers are punished for purchasing new Norton products from a legal online resource, Amazon, which discounts new products for Prime Members.
Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.
This whole thing is like a scam.
I haven’t contacted them by phone because I have absolutely no desire to speak with an agent who will try to understand the issue, nothing will be resolved, and I’ll end up wasting both my time and my patience.
What I want is a clear and straightforward process — a simple cancellation form where I can submit my request to cancel this ridiculous product and get my money back. But I can’t find any such form.
Instead, I’m forced into a process where I select “Cancel Product”, provide a reason, and then I’m redirected to something called the “Norton cancellation and refund policy,” which then redirects me to Customer Support, which in turn sends me right back to the original screen. It’s a loop — a classic sign of a cheap scam.
This is by far the worst product I’ve ever encountered — no real support, no functional problem-resolution process, and the entire experience is deeply off-putting.
Hello @KONSTANTINOS_KANELL1
What happens when you try to contact Norton support via Chat | Phone | Social Support?
What happens when you try to submit Cancellation & Refund Request form?
Are you US?
Where/How did you purchase your Norton subscription?
Do you know your AP or NP 10 digit order number?
And what happens when you try → Cancellation & Refund Request[here]
Do you know your AP or NP 10 digit order number?
Are you seeing Oops!
By my read you cancelled automatic renewal after Norton pulled payment.
Cancelling automatic renewal does not cancel your current subscription.
Did you also request a refund within 60 days of the date of purchase?
