Thank you very much for the procedure you sent me — I truly appreciate it. Despite searching thoroughly, I wasn’t able to find it on my own.
However, what follows is completely paradoxical — if not outright fraudulent.
They ask for the Order Number. So, I locate the invoice showing the charge taken from my bank account. I see the Order Number listed as: AP15998XXXX, with a subscription that expires in May 2026, and I enter this number in the form field where it’s requested.
And then I receive the following response:
“We either could not find an order with the information provided, your order might not be within our refund period under our Cancellation and Refund Policy, or we are not able to process your request online. An agent may be able to assist you further.”
Please note: my subscription started on May 10, 2025, and is set to expire on May 10, 2026.
I’m wondering — do they calculate the cancellation period starting from the date they charged my bank account, which was April 17, 2025 — meaning 23 days before the subscription actually began and 28 days before today, when I’m requesting the cancellation?
Tell me, honestly — have you ever seen a bigger scam than this?
They are unacceptable.
I’m seriously considering filing a lawsuit in the courts of my country — primarily to expose the fraud they are clearly committing against thousands of unsuspecting customers who fall into the trap they’ve set, allowing them to make millions of euros from useless and outrageously overpriced services.
You can cancel contracts and receive a full refund within 14 days of the initial purchase for monthly subscriptions and within 60 days of payment for annual subscriptions.
I’d urge you to contact Norton support within 60 days of payment for annual subscriptions.
~ this process [here] works for me to reach: human agent
Please review: Contact Norton Support [here] &or [here]
