Cancel subscription and NO REFUND from them

[bjm]

@KONSTANTINOS_KANELL1

I have already done all of the above. I deleted my account and requested the cancellation of my subscription in a timely manner. However, the payment was withdrawn from my account 23 days before the start of the new annual subscription period, which begins on May 10, 2025.

Even though I deleted my account and requested a refund for the money that was wrongfully charged, I received the following message:

“We have received and processed your request to cancel subscription renewal. Your subscription will expire on May 9, 2026. After this date, your subscription will no longer renew automatically.”

This clearly shows that they refuse to acknowledge that I no longer want the subscription for the upcoming year. They are pretending not to understand the situation.

Additionally, I would like to add that after doing everything possible and realizing they were trying to avoid responsibility, I decided to post about this on the Norton Community, so that other users will be warned and avoid falling into the same trap as I did.

What do you mean by “deleted my account”?
Did you delete your billing profile? 35+ days before and I’d urge 90+ days before

Subscriptions automatically renew unless the renewal is canceled before billing.

By my read you cancelled recurring subscription service. Correct me?
Cancelling automatic renewal does not cancel your current subscription.
Did you also request a refund within 60 days of the date of purchase?

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

requested a refund - how?

~ this process [here] works for me to reach: human agent
Norton support via Community | Chat | Phone [here]