How? When?
Did you delete your billing profile?
Did you receive email confirmation = We have received and processed your request to cancel the renewal of your subscription.
Did you receive email confirmation = Your account’s billing information has been deleted.
What is your subscription end date?
When did you cancel automatic renewal & request refund?
Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile ~ months before their subscription end date
~ this process [here] works for me to reach: human agent
Norton support via Community | Chat | Phone [here]