I had previously cancelled automatic renewal However, on July 9 Norton charged my account for automatic renewal. i have been trying from that day to seek a refund, but regardless of my selection I am transferred to different pages that ultimately lead to the same page with no option to claim a refund. there is no number to call, and the option to live chat returns me to the page I started from. Does anyone have a phone number or email address which i can contact a person (Not AI) to get a refund?
Hello @William Mullan
Welcome to Norton Community
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Norton Community does not have access to your Norton account, subscription nor payment information.
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Note: credit card companies employ card account updater (CAU) services to provide merchants with consumers’ new card numbers and expiration dates. CAU are designed to save merchants the hassle of contacting customers with lapsed cards to get their new numbers.
CAU services are legal. While contracts vary, consumers authorize access to their credit card accounts, not to a specific number or expiration date tied to that account. That means authorized recurring charges can go on regardless of whether a card has expired or been replaced due to a data breach.
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Please check your Norton account to confirm that recurring automatic subscription service is off & no billing information. Norton Community does not have access to your Norton account, subscription nor payment information.