Cancellation annual subscription

[WBAL001]

I would like to cancel my annual subscription because it was automatically renewed even though I had unticked the box for automatic renewal. When I try to contact the helpdesk, the system gets stuck in a loop, which is very frustrating. How can I get in touch with the helpdesk to cancel my subscription? I’m located in the Netherlands.

[bjm]

@WBAL001

I would like to cancel my annual subscription because it was automatically renewed even though I had unticked the box for automatic renewal. When I try to contact the helpdesk, the system gets stuck in a loop, which is very frustrating. How can I get in touch with the helpdesk to cancel my subscription? I’m located in the Netherlands.

Hello @WBAL001

Cancellation & Refund Request [here]

Norton support via Social Support | Chat | Phone [here]

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• Norton Cancellation and Refund Policy [here]
• How to request a refund for an annual renewal fee [here]
• Norton annual and monthly subscription refunds [here]

Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

Norton annual and monthly subscription refunds [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

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Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Contact Norton Support
Top reasons customers contact support [here]

Please confirm you’re allowing Norton pages content in order to provide the best experience possible. [here]

Norton Community urges users that do not want automatic renewal to unsubscribe and remove their payment profile. [here]

How to Use Norton Live Online Chat 2024 [here]

How to Cancel Norton Subscription & Get Full Refund 2024 [here]

[bjm]

@WBAL001

How can I get in touch with the helpdesk to cancel my subscription? I’m located in the Netherlands.

Hello @WBAL001

fwiw ~ this process [here] works for me to reach:
Norton support via Social Support | Chat | Phone [here]

How to Use Norton Live Online Chat 2024 [here]

• Important information about subscriptions, prices and offers:

• Details: Subscription agreements commence when the transaction is completed and are subject to our Sale and License and Service Agreement. Trials require a payment method at the time of sign-up that is used to charge you after the trial ends, unless cancelled for the purpose.

• Renewal: Subscriptions automatically renew unless the renewal is canceled before you’re charged. Renewal charges are billed annually (up to 35 days before renewal) or monthly, depending on the billing cycle. Annual subscribers will receive an email with the renewal price in advance. Renewal prices may be higher than the initial price and may change. You can cancel the renewal as described here in Your account or by Contact us here.

• Cancellation and refund: For monthly subscriptions, you can cancel your agreements and request a full refund within 14 days of the initial purchase. For annual subscriptions, this is possible within 60 days. For annual renewal payments (including payment after the trial ends), you can get a prorated refund for the remaining months in your term. For more information, please visit our Cancellation and Refund Policy. If you want to cancel your contract or request a refund, click here.

https://nl.norton.com/ - Netherlands

https://support.norton.com/sp/nl/nl/home/current/help-center - Netherlands
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[WBAL001]

Indeed, that was the trick. Thanks very much!