Cancelling my automatic renewal and getting a refund

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1

Can somebody help me get a refund for automatic renewal of my Norton protection? I thought I would get a discount on renewal, but price is same as last year.

Thanks, Eric Conroy, Dublin, Ireland - phone 00 353 1 4411 931.

 

2

@Eric C.

Please post progress
Thank you

3
MasodaSaid Zade:
Hello I have cancelled my subscription but the bank ask me to pay. Masoda from Sweden

@MasodaSaid Zade

You've cancelled Norton recurring subscription service & removed billing information?
https://community.norton.com/en/comment/8551481#comment-8551481

Do you want to request a refund?  Are you within 60 days of the purchase date?  
https://community.norton.com/en/comment/8551479#comment-8551479

4

Hello
I have cancelled my subscription but the bank ask me to pay.
Masoda from Sweden

5

Do you want to stop/cancel recurring subscription service & delete billing information?
Users may stop/cancel recurring subscription service & delete billing information anytime.

Are you ~30 days from term expiry? 
Users report that ~30 days before subscription term expiry date. 
They're not able/allowed to change recurring subscription service status.  

Please allow all Norton pages content in order to provide the best experience possible.

  • Please turn ad/content-blocker & VPN off.  
  • Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
  • Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'

=> Please review your Norton account to manage licenses/subscriptions
https://my.norton.com/extspa/account/subscriptions

Manage Renewal 

Manage Renewal =>

Next =>Next =>

Next =>

View My Subscriptions =>

=> Please review your Norton account billing information
https://my.norton.com/extspa/account/billinginfo

6

Do you want to request a refund?  Are you within 60 days of the purchase date? 

Annual subscriptions: Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Users may submit Cancellation & Refund Request online. 
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com'

Norton Community does not have access to your Norton account, subscription nor billing information. 

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553

Cancellation & Refund Request online 
https://support.norton.com/sp/en/us/home/current/autorenew

Please review: How To - Contact Norton Official Support via chat/phone

Please review: How To - Contact Norton Official Support via social media

7

if you already renewed than it would be a refund

if you havent renewed yet it would be a cancellation where you would go into your norton account and turn off the auto renewal

8

Please review: How To - submit Cancellation & Refund Request topic