Cannot access installation file

[bjm]

@Peter_Teensma

Purchased 10 installation package of Norton Utilities Ultimate (3/26/2026)

After download (tried several times), clicking on the file in full file mode gives the following error message, whether regular opening or as administrator.

“Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item”.

Occurs even as the administrator of the device and sole user. Installed full Norton Utilities Ultimate with 10 installations, and mostly unused (a couple of LTs had it installed for college kids in the Spring)

Product & version number: downloaded from Amazon, no packaging, offsite, other devices not available. Windows security into shows view rights, but apparently no others. Get same error on each PC, each with Windows 11 pro install 26H2; earlier installs in LTs were W11pro with 25H2).

Hello @Peter_Teensma
Welcome to Norton Community!
Curious: are you Norton 360 or Windows Security?

Norton Community advises Amazon buyers to abandon the Amazon download file.

As long as you have the 25-character product key from your Amazon receipt or digital order history, you can log straight into the official Norton Account Dashboard, register that key, and download a pristine, natively signed installer directly from Gen Digital (Norton). It installs cleanly every time because its security credentials perfectly align with Windows 11’s modern security policies.

• Step 1: Claim the 25-character key inside the Amazon Digital Orders Locker.
• Step 2: Punch it directly into the Norton Activation Page and complete the mandatory billing/auto-renewal profile check.
• Step 3: Discard the Amazon .exe completely and download a clean, natively signed package straight from the My Subscriptions tab on their newly updated Norton Account Portal.

— Download your Norton product purchased from a retail store —

Welcome to Norton - Enter your product key

— Add a device to your existing Norton protection —

Create a Norton account
Sign in to your Norton account
Activate your Norton subscription
Download and install Norton Utilities Ultimate