I purchased the Norton Antivirus 2013 download from Amazon.com. I installed the program yesterday, and it removed McAfee for me. It installed fine, but when it was complete and brought me to the "explore Norton" page, I clicked on it and it disappeared. I have since removed and reinstalled Norton, removed SpyHunter and RegHunter and then reinstalled Norton, I re-downloaded and reinstalled. All to no avail. Each time I select explore and get to the next screen it disappears as soon as I select anything including activate. I also used the Norton Recovery Tools and it did find a problem with my registry which it corrected. This was before one of the many uninstall/reinstalls that I did. Is there something else I can do, so that I can register this product?
Thank you for the help. I downloaded the MCPR file from McAfee and ran it. After the system restart, I tired Norton, and it was the same. I uninstalled Norton using the Norton uninstaller, restarted the system and reinstalled it. Still having the same problem.
Once installation is complete, open NAV and manually Run LiveUpdate as many times as necessary for it to respond "no more updates found". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates found" and then reboot one last time.
Once totally updated, don't forget to Restore/Import your ID Safe data.
Again, thank you for trying to help me. I am really frustrated right now. I followed all of the steps exactly as you stated. One thing to note, I cannot open Norton and run Live Update. I have to right click on the icon in the notification area of the task bar and then select Run Live Update. It works fine, and I ran all updates until none were left (I had to reboot at one point, and a patch was also applied), and then I did a final reboot. Norton opens and when I select anything it disappears. It is running, I just can't access the "dashboard". I am pretty PC literate and, as I said in my first post, I've tried just about everything now. I'm wondering if I should get a refund and purchase a different product.
I tremendously appreciate your help, and I'm open to anything else you can suggest.
Sorry that was no help - could there possibly be something else installed that is conflicting with NAV? Are you running a firewall other than Windows firewall? Perhaps disabling the firewall (no matter what it is will let NAV open.
Do you have any Security Programs - Malwarebytes Anti-Malware, SuperAntiSpyware, SpyBot S & D? Both MBAM and SAS Pro have real-tme protetion which can be disabled to test and also S & D has something called TeaTimer that runs in real-time and can cause conflicts with Norton.
Thanks for your patience, I know how frustrating this must be for you.
I went through all of my installed programs, and there is nothing installed that should conflict. I turned off windows firewall and tried it; nothing. I then rebooted and tried it; again nothing. I went through the registry and removed all references to McAfee, Spy Hunter and Reg Hunter. Rebooted each time and still nothing.
Here is something I use for NIs and N 360 in order to clean things out in case the NRT doesn't get everything - not even sure it will help - but I guess it's worth a try.
Please open Run by pressing windows key + R -> devmgmt.msc -> View Show
Hidden devices -> open Non-Plug and Play Drivers-> Maximize the page
If you have a identity safe data back it up ->
Goto Control panel uninstall NAV ->select the second option to
I tried all of that. Still the same problem. Interesting enough, it now lets me click on an icon on the splash screen, the icons all move to the side and then it fades away. Before, it would fade away as I selected something.
I googled this problem and found that someone else had been in touch with the community, and it turned out that he had to roll back his windows updates. He tried all of the steps that I did and rolling back was the only thing that worked. Does this ring any bells for you? I figured I'd ask in case you might have seen it before.
I'm all set with working on this today. I am protected for now, so I'll leave it be and start fresh tomorrow.
I vaugely remember something about rolling back windows updates - but with my reading as many posts as I do everyday, I do not beleve it was a problem for more than one( or a few) systems. Not a widespread situation. I do not beieve I was involved in that type of thread - so I a no help - and the Lithium powered search function on this forum is not very useful.
There have also been cases in the past where updating video drivers came into play - but that is not my area of expertise.
BTW, what is your browser of choice and operating system? - Sorry if I mssed it!
One other thing since you have IE9 that has been causing situations - although slightly different from your situation, but perhaps worth a try is From the Menu Bar in IE9 select Tools > Internet Options > Advanced Tab and under Accelerated Graphiss > place a check mark front of Use software rendering instead of GPU rendering - that requires a restart of IE after changing and selecting Apply. If it does not help any - just change it back and then Apply and restart IE.
That didn't work. I'm wondering if I should use NAV 2012? The problem with rolling back Windows updates is that I have no idea how far back to go and then I'm stuck not updating in the future, because I'll have no idea what was rolled back. I may just install this on my standalone PC and buy something different for this laptop.
No, I didn't. Adobe Readers started saying it couldn't load the core dll. I had a worm on this laptop back in January. By the time I discovered it, it had done so much damage. Spy Hunter was excellent in locating the worm and sending me a fix for it, but there was no way they could fix the damage done. I didn't even discover how damaged it was until I went through this process of adding Norton.
So, this morning, I backed everything up and restored it to factory settings. I was able to load Norton without a problem. Adobe works fine. All systems seem to be working better than before. I restored all my data files, and I am good to go.
Thank you for patiently trying to work with me. I truly appreciate it.