Cannot activate Norton on iphone

Norton 360 for iOS | Android
1

Hi all
My Child has a new (old) iPhone 12 mini and I cannot activate Norton 360 on the device. I downloaded the app and when I try to activate my subscription, it stalls and I Get an error telling me there is no connection to the server and that I should check network settings etc.
My child has an Apple ID that is managed by me through the iCloud family function.
I have tried to Connect to other networks, uninstalled and installed again, restarted the phone, reset network settings. There is no VPN connection so that is not the issue,
We are a family of 5, and the other 4/5 phones have no issue,

What could be the problem?

2

Sounds like you have already done what is suggested in this Norton Support article. Message: "Server error" appears while installing or setting up your Norton 360 mobile app

If restarting the device does not help, I would suggest contacting Norton Support. If necessary, they can remotely access the device to troubleshoot what is happening. Contact Norton™Support - Norton Phone Number, and Chat Support . If using the chat feature, when you can enter any information, enter “Agent please” to get connected to a real human.

3

Thanks Peter. Will do that.