I've seen this topic in other threads but I've not seen an answer and it is giving me trouble today.
I have NF all set up and running on 2 PC's and it is monitoring fine. Today I went to add it to a 3rd machine (running Windows 7 like the other 2) and can't do it.
I've seen the on line instructions for installing NF (included them here too) and I think the key is that they all seem to indicate I should get prompted for a Parent Sign In field and Add Computer field after clicking on "Finish" in step 6, but these prompts do not appear. Any ideas on how to get this device to be added to my collection of devicess?
Just Norton 360 latest version. I had installed Norton 360 on this machine last night and then family today. When trying to get it to work I even uninstalled Norton 360 and tried it with no protection in place.
Sorry for the long delay in getting back to this...
It is still a problem. I deleted the downloaded install program, uninstalled the software on the machine, redownloaded the file and re-installed it and everyting is as before with no change.
Seperately I did since my last posting successfully install the software on another machine without a single issue.
I could really use some ideas as to why it is not being recognized as being installed on this machine.
I have some additional information. Even though the install goes well, the Norton Family service does not start. I tried to start it manually but it immediately stops again. I looked in the event logs and there is an error there every time the service tries to start (via manually or at reboot.)
I tried uninstalling both Norton Family and Norton360 and then reinstalling just norton family to see if that changed anything but it didn't .
I'd be glad to setup a remote session with you. If you are interested in having one with me, please send me a Private Message via the Forum for details.
Thank you very much for having a remote session with me. Our Norton Family team has identified the issue and correction will be available in the next release.