cannot connect to Norton-server identity safe "unexpected error"

The last few days i get error when trying to login onto the identity safe with norton 360

Cannot connect to Norton-server "unexpected error"

Windows 10 - Norton 360 version 22.7.0.76 

It does not work on one computer, the other 2 computers with same version of windows 10 and Norton360 work perfectly.

i already tried this, but no change

https://support.norton.com/sp/nl/nl/home/current/solutions/v113839121_EndUserProfile_nl_nl?product=Norton%20360&version=22.7.0.76&layout=Retail&partner=&ispid=&sitename=&actstat=activated&substatus=current&ncoap=1