Cannot Download Files from Norton Backup Online

I was having problems with an Old PC which ultimately crashed and I do not plan to have fixed.  Before it crashed, I purchased additional store space to backup my files on Norton 360.  I purchased a new PC last evening so I tried to download my files.  I keep getting this message:

 

Something went wrong

Nobu is sorry something went wrong and will look at it right away.

Click here to go back to the beginning

 

Three very nice people from Norton spent three hours trying to resolve this problem by remoting control my computer.  The issue still remains.  Has anyone else had a similar problem and been able to resolve it?