Recent full scan only scanned about 200,000+ files. Used to be over 500,000 files. Tried to download Power Eraser but kept getting Access Denied message. Advice?
Hi letsxplor,
Was the scan in question performed within a few hours of a previous full scan? Norton will skip files that have already been found to be clean if there has not been a virus definitions update received in the meantime. Highlight the scan in Norton History Scan Results, click "More Details" and click the "+" sign for Total Items Scanned to see if there were files that were skipped.
Hello letsxplor
Welcome to the Norton Community Forum
Norton Power Eraser is a very powerful tool. You first have to determine if you have malware on your computer and you should first try other malware removal tools before you attempt to use NPE. Do you have any other symptoms of malware? Where did you try to download NPE from?
The latest Norton products has a special feature called NORTON INSIGHT which identifies files trusted by Symantec or Norton Community. After identifying trusted files, Norton Insight allows the normal scan to skip them from being scanned everytime, which increases the scanning speed and hence the performance of the computer. If you have scan performance profile set to Standard Trust, Norton program is omitting the files that are trusted. It scans only those flies which are not trusted or some trusted files which you modified. Hence less number of files are scanned. However, you can get all of them scanned by changing scan performance profile to Full Scan.
Yogesh