Cannot extend time nor disable safety minder

Suddenly today, I could not extend time nor disable safety minder. When time was about to run out a pop-up box appeared. I clicked the extend time button but the email address and password box did not appear. I clicked the safety minder icon at the system tray and clicked extend time. Again the password box did not appear. Next, I clicked the disable safety minder and the password box also did not appear.

 

I thought the program must be corrupted so I uninstalled the program and reinstalled it. Again the same problems persist. What has gone wrong? It was not like that before.

 

Hi Tong,

 

Did  you install any programs on the PC recently? 

 

What security product(s) do  you have on the PC?

 

 

Thanks,

Katie

Hello Katie,

 

I did not install any new program recently.

 

I used Norton 360, version 4.2.0.12

 

I just reinstalled Safety Minder again and this time it is working normally.  The problem resolved itself.

 

Thank you.

 

Regards,

Tong