Hello. I have a site which has been tested by numerous reputable services as being clean. Yet Norton keeps flagging the wordpress admin files (eg /wp-admin/admin-ajax.php) as URL Blacklisted. I have submitted numberous false positive reports but I get no response from Norton. Help.
How may I reproduce…my side?
Please share screenshot/pic?
What is the website domain name/address (space name to break link)
What is the domain name/address…Norton detects as URL:Blacklist?
_______/wp-admin/admin-ajax.php
Have you documented issue with Norton support?
Please review: Contact Norton Support
are you United States? ~ Norton support 1-800-745-6061 or 1-800-745-6034
Hi. I do not wish to publicly post the name of the website. But its a wordpress based site. The front end of the site loads without any blacklisting. It is when the file located at mydomain . com / wp-admin/admin-ajax.php is called that the blacklist message pops up. This file is the same file used on millions of other wordpress sites.
@katieflowers Is your version of Photo Gallery version 1.8.22 or later?
SA
I am not using Photo gallery on that wordpress site.
Also yes, I have submitted numerous false detection reports to Norton. I do not get a reply. I have also tried to add it to the my site tool under the safe web area. When I try that it tells me it cannot add the site and try again later.
care to share via private message…click bjm → Message
we’ll converse privately
Sounds good but sorry, I cannot find the option to message you. I do not see it when I go to your profile
thread moved to Personal messages
Hello @katieflowers
Care to share your progress
I’m not seeing Threat secured with your domain name/address.