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Issue No Code Number issued for CHAT
Detailed description:
When I request a CHAT, I am sent to a screen to request a code. When I click to request the code, nothing happens.
Product & version number:
New Norton Software
OS details:
Windows 11
What is the error message you are seeing?
None
If you have any supporting screenshots, please add them:
Did you try from Chrome?
Is this your Generate code that does nothing?
Did you check your email? → verification code sent via email
Chat Now calls Chat dialog
Norton support via Social Support | Chat | Phone [here ]
Yes, it is my “Generate Code” that does nothing. I use EDGE browser. I did not receive an email from Norton following my reqest. The screen did not say anything about email. I was thinking the code would show on the screen following my request.
I have not had any problems previously using my email with Norton. I have used CHAT in the past, but have never been required to request a code before now.
