Cannot install latest updates.

Help / advice please.

 

I installed Norton 2009 4 weeks ago.

 

The PC is an Acer laptop, Windows Vista. The small icon notifies me with the red cross that updates are ready for download. When I try to upload latest updates I get a message saying update failed.

 

I also tried the `fix` button, but this goes on and on for hours, and seems to get itself in a loop.

 

Any ideas please.

 

Thanks in advance