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I have bought 1 september 2008 a download licence of Norton 360 2.0. of 2 years Dutch for my computer HP Pavillon running Windows XPI received a product key, downloaded the file, started the installation process with running he program setup.exe, the old version was removed from the computer and I was asked to log off the computer in order to continue the installation process. When the computer was started again, a blocking error message appeared and stalled the process with an unsecured computer.The message is “HPProductAssistant The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder continuing the installation package “hpproductassistant.msi” in the box below. Use source C:\Users\Suzy\AppData\Local\Temp\7z98C86.tmp\setup\hpproductassistant.msi” I have also two other laptops to secure, which is foreseen in the conditions.How to proceed further?
First step I would run the Norton Removal Tool to clean up anything left behind from the previous version, then try reinstalling again.
Let us know, thanks!