I have just done a factory reset of a HP Computer running Windows 7 and cannot install Norton Family. I could not (prior to this factory reset) install the software either (I was running Norton Internet Security). So I factory reset and tried to install Norton Family before re-installing my Norton Internet Security but I get the message : An unrecoverable error has occurred. However I do not see a link to fix this issue in the threads. I have not installed anything on this computer since I just did the reset, I was trying the norton family download first. I need to figure out how to put this on this computer. Thank you!