CANNOT LOG IN!! Norton will not support the app.... help please!

Hello

New here so pardon me for any silly questions. I have the ID Safe app on my iphone and I cannot log in. It always asked for my four digit pin and worked fine..... now randomly it asked for my password.... I typed exactly what I KNOW is the password and it will not open and keeps saying the it is locked and to try later.... what can I do.... I called Norton and they made the app but do not support it.... ugh...