Issue abstract: Cannot login to icloud with icloud app on Windows 11 PC
Detailed description:
I uninstalled and reinstalled icloud on my Windows 11 PC. Although Icloud is listed as allowed. I am still unable to login to my icloud account. I have disabled Norton while attempting to login to my icloud account. Still will not authenticate from PC that has Norton 360. Icloud and itunes are both on the allowed list in firewall. Itunes functionality is limited and cannot sync apple devices. The two factor pin request comes through icloud app and then login fails.
Product & version number: Norton 360 Premium 22.24.7.8
OS details: Windows 11
What is the error message you are seeing? No longer seeing authentication failure message. Now system just returns to login screen for icloud.
If you have any supporting screenshots, please add them:
if i whas you il take it easy there it a newer version af norton 360 22.24.8.36
that version is you not on yet maybe that is fixing you problem maybe also try to remove norton 360 complete and take all the files whit you ore repiar it that might help it can help in many times if it does remember to say problem solv ore give a hart so whee now i workt ore ass a thank you
Why did you reinstall iCloud? Did you start having the login issues before the reinstall?
What features did you disable for your testing?
Are you using a VPN or an ad blocker browser extension while trying to to login? If so, try turning both off for the iCloud login to see if that makes any difference.
Why did you reinstall iCloud? Did you start having the login issues before the reinstall?
I had extra iCloud listings in the “all apps list” clicked uninstall and it uninstalled all. So I was trying to do some cleanup on my system.
What features did you disable for your testing?
I disabled all features.
Are you using a VPN or an ad blocker browser extension while trying to to login? If so, try turning both off for the iCloud login to see if that makes any difference.
No I am not using VPN or ad blocker browser extension while trying to login.
Issue was resolved when I went to task manager and looked for apple related processes and ended the task. Once I did that the login worked like a champ.
Thank you for your response. I took your advice and uninstalled my Norton, however after taking that step and contacting apple I found that it was not necessary. The apple support agent had me go to the task manager and “end task” to any apple process that was running. Once I did that then the login worked.
Good find. Thanks for posting back.
What specific Apple process did you find and end?
I am having the same issue, but there are no Apple Processes running. So, I am still unable to run the iCloud App on my PC. Any other things to try?
I have hit the same problem. The clock is synced, there are no apple processes running, i have reinstalled and rebooted the app and the PC. I just get the verification failed message. The same thing happens with iTunes.
Are you able to log in at icloud.com?
When you say verification failed, do you have 2 factor authentication set up for your Apple Account? Is that what is failing?
Peter. Yes, I can log in no problem into icloud via a web browser.I have the same problem with the icloud app and itunes app when trying to log in to the account through these apps. In both cases it takes my credentials, spins for a second and then comes back with ‘verification failed. Action cannot be completed’. I tried:
Resyncing the PC clock (it looked OK)
Rebooting the PC
Reinstalling the apps
Checking hosts and credentials (nothing to see)
ending any apple tasks that were runnimg
Multiple times. Same result. ‘Verification failed’.
HOWEVER
When I tried today in the icloud app, it waited longer before asking me for the passcode verified by my iphone. Progress
However it then said ‘Authoriation failed. Retry will be attempted’. I pressed OK and it now seems to be setting icloud up as normal. I can only assume that there is a glitch somewhere when the apps talk to the Apple servers?
It has now started up OK and icloud looks to be working, except that I cannot see my icloud contacts in outlook (which is where I started)
Steve
So you are able to sign into the app. If you are still having an issue with Outlook and the iCloud contacts, I would suggest contacting Apple Support for help.