Cannot open AntiTrack on any of my Android version 12 Phones

[HOD]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:Cannot open AntiTrack on any of my Android version 12 Phones

Detailed description: Server error while fetching product details. Please tap on try again.
I am on a 2 months trial for 10 devices. I installed on one of my PC and Tablet with no trouble, I do not know yet if it works properly but at least I can open the product. On my 2 android phones, it seems that it installed properly, but I cannot open the product without getting the message above. I restarted my phone number of times, I deinstalled the product and reinstalled it three times. I DID wait for a few minutes before “retrying” like instructed, but to no avail. If it does not work on my cell phones as well as tablet and laptops, no interest…
Thank you, any idea?

Product & version number: Norton Anti Track version 1.0.7 downloaded yerderday from Google Play.

OS details:

What is the error message you are seeing? Server error while fetching product details. Please tap on try again

If you have any supporting screenshots, please add them:

[bjm]

@HOD

Cannot open AntiTrack on any of my Android version 12 Phones
Server error while fetching product details. Please tap on try again.
Norton Anti Track version 1.0.7 downloaded from Google Play

are you able to Sign In?

1. On your Android device, launch the Google Play Store app, and search for Norton AntiTrack app.
2. On the Norton AntiTrack app screen, tap Install.
3. When the installation finishes, tap Open.
4. Read and accept the License and Services Agreement and the Global Privacy Statement, and then tap Sign in.
5. Sign in to your account.
6. In the Welcome to Norton AntiTrack screen, under Set AntiTrack as your default browser, tap Set as default.

Caveat: I do not run Norton AntiTrack

[HOD]

Hello, I uninstalled the product. That I had already installed multiple times.
Anyway, I did step 1. and 2.
Once the installation finished, I taped Open.
A screen saying something like 'fetching details" blinked shorly.
Then I got the usual message
Server error while fetching product details.
Please tap on try again.
Which I did several times , always displays the same error. The other option on the message besides try again is Close.
So no, I could not sign in. I am in Europe, but have Norton Mobile 360 instaled and working, including vpn and password manager, etc…
I installed the product successfully on my android tablet, and on one of my laptopns windows 11. Cannot figure out why this is giving me so much trouble.
My husband got the same result when installing on his own android phone.
Regards,

[bjm]

@HOD

So no, I could not sign in. I am in Europe, but have Norton Mobile 360 instaled and working, including vpn and password manager, etc…

Did you try with VPN off?

Please review: Contact Norton Support [here] &or [here]

~ the object is to get past Norton presets & bots ~

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot

Caveat: I do not run Norton AntiTrack

[HOD]

Yes, I tried with VPN off, on, France, US… I had Antitrack in the past and did not renew my subscription, probably ran into all kind of trouble and god fed up, but now they tempted me again…
I will try support… Thank you so much for your help…
Regards,