Cannot restore Norton Cloud Backup on new PC, only "create backup" option shown

[bjm]

So, you tried Download files from Cloud Backup ?

Why You Can’t Download Folders Online
The online interface at the Norton account page is a lightweight recovery tool, not a full-featured file manager.

• No Bulk Actions: The website only supports the “Download File” command; it lacks the “Download Folder” or “Download All” functionality found in dedicated cloud storage like OneDrive or Google Drive.
• Security Architecture: Backups are stored in a proprietary format that requires the Norton “engine” to reassemble the data into a readable folder structure during a restore.
• Because the web portal still only supports single-file downloads, you must use the internal restore tool within the Norton v26 application to retrieve entire folders at once.
• In Norton v26, it is a known issue that the new backup engine fails to automatically “see” or populate legacy backup sets from previous versions (like v22) or other computers. Because the new app prioritizes a single “working/sync” set per device, older cloud sets may not appear in the default restore list.

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@SoulAsylum

Try setting up and creating a “default” backup set on the new computer. See whether after doing so it allows you to view the backups that are already in the cloud.

@Victorious

Having the same issue with Norton 360 not seeing other cloud backup sets from other laptops backed up by the same account. Created a “default” backup set on the new computer and restarted. Still not able to view or restore from other Cloud Backup Sets (can see them on the website under my account and can download individual files). Can anyone let me know how to get cloud backup sets from another computer to restore on new compute?

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Did you try ARestore utility tool?
https://liveupdate.symantecliveupdate.com/upgrade/ARestore/ARestore.zip

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To ensure the ARestore tool works correctly on your new computer, follow these formatting rules:

• Extract Both Files: The ZIP contains two essential files: ARestore.exe and ARestore.loc. They must remain in the same folder together to run.
• Administrator Rights: Right-click ARestore.exe and select Run as Administrator to give it permission to write files to your new drive.
• Target Folder: When restoring, do not attempt to restore to “Original Location.” Instead, select a New Location (like a new folder on your Desktop) to avoid permission errors caused by different Windows usernames on your new PC.

If the tool still doesn’t see your backup sets, try signing out and back into your Norton account to refresh the cloud metadata.

AI sourced content may make mistakes
Caveat: I’ve not tried ARestore tool long time

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fwiw ~ as test:

as always, your mileage may vary