tried so many times, I'm giving up. everytime I save all my logins in manage login identity safe after the next day they dissappear. fortunately I created a back up, but again when I restore them next day they're gone. dealt with cust support, several different teches, including supervisors & manager, neither of them were able to help me. I use Norton 360, windows XP, svc pk3. Love the set up of identity safe, if it only worked. any suggestions outthere I'm desparate.