Are you sure it is actually a Norton Support rep you are contacting? Many companies can support Norton products without any connection to Norton at all.
Can you give us the url of the web site you are getting your phone number from?
If it is an account problem, the usual way we suggest to contact Norton Support is to use the online chat service. They have access to the account databases and can make relevant changes.
Are you sure it is actually a Norton Support rep you are contacting? Many companies can support Norton products without any connection to Norton at all.
Can you give us the url of the web site you are getting your phone number from?
If it is an account problem, the usual way we suggest to contact Norton Support is to use the online chat service. They have access to the account databases and can make relevant changes.
If you are certain it is in Pakistan then I feel fairly certain it is not the real Norton since the support I know of is in India which is a very different country -- that and the excuse of being in a meeting ......
If you got the contact by using a search engine like Google then you have to look very very carefully since even URLs with Norton in them are not necessarily actual Norton/Symanatec.
Here are two examples from Google on Norton Customer Support that are not actual Norton/Symantec support
norton-support.instantechsupport.us/
guruaid.com/Norton-Customer-Service
whereas this one, and the ones in the messages here are genuine
Norton Support - Norton.com
us.norton.com › Support
Shop Norton Products · Upgrades · Renewals · Trial Software · Special Promotions · Order Status · Help Me Choose · Norton.com > Support > Global Support ...
Note that Norton/Symantec does sometimes as for direct access to your machine but usually after trying other solutions and I think it is very wise to hesitate even with them, not because there is a risk of dishonesty but because of the risk of something going wrong over the internet connection -- certainly not something to do unless you have a complete backup or image of your personal stuff.
I logged into my Norton account, then went to the help page, then clicked on chat.
The agent was from Pakistan, and I asked for a call back from someone in the USA.
The call back was another person from Pakistan, who repeatedly told me that NO USA AGENTS ARE AVAILABLE,
Needless to say this is not comforting, it makes me feel my log ins and computer is at risk..
Their first sentence is to insist on accessing my computer, even when I tell them the problem is with my account, not THE NORTON ON MY COMPUTER.
I have called the Norton phone number [listed on the Norton website, accessed by clicking on the 'my account tab on my Norton product], and cannot get a call back from anyone in the USA.
Without giving any personal information, can you tell us what kind of account issue you are having?
I only ask as you are being asked for access to your computer. If it is an issue with the way your product is reporting account information, we may be able to help you here.
I would like to inform you that the Norton Support is now in India and I would like to ask you how did you ascertain if it was in Pakistan?
If you knew it was in India and you are refrring them (Indians) as Pakistanis, they will NEVER EVER like it.
Coming to the point of support, there are people who don't understand the difference between "My Account" and "Norton Management" Hence support reps ask to remote access your computer and then take you to the appropriate website and "Show" you how the issue is to be resolved if you face it in the future.
Trust me, Indian chat reps are so helpful and courteous and Indians don't need to fake as Norton supports reps to hack your computers. They have such brains and knowledge that they can tell you and do it, but they don't and will not.
Take a poll of community members regarding the chat support if you don't believe.
You are to stay out of malware removal thanks, you gave bad instructions I have removed as NPE is not to be used. and goes against the board guidelines and also my instructions.
You are to stay out of malware removal thanks, you gave bad instructions I have removed as NPE is not to be used. and goes against the board guidelines and also my instructions.
Quads
This has nothing to do with this thread which has nothing to do with malware removal -- viks comments in this thread are valid and indeed echo what I said earlier to the OP.
You could have sent viks a private message if he can't read the red print in your forum <g>
My original problem is I cannot access my online backup, even though it shows I have used only 1/4 of it. It won't let me login.
MY NEWEST PROBLEM is that my NORTON TOOLBAR IS MISSING, and chat doesn't reply.
The chatbox opens, it tells me I am in que,. And NO ONE ever starts to chat to fix it for me. I have waited over 20 minutes with no representative to help.
I use the link directly from my NIS product by clicking:
What message are you getting when back up won’t let you access or log in?
What browser(s) are you using? Have you right clicked on the browser header and clicked to enable the Norton tool bar?
What is the version number of your Norton product, you can find this by clicking the Norton icon, click support, hover over, about, on the window that opens, and the second line down is the version number.
What are your computer specifications you can find these by clicking the start menu, click help and support, enter System Summary, click search, click on Click to open System. For security reasons do not provide what you have named your computer.
What is required is,
Version of windows (operating system)
Service pack
Processor (GHz)
Memory (RAM)
System type (32bit or 64 bit)
When I have used live chat I have waited for about one hour and now I let 10 to 15 minutes pass and if there’s no response I try again in a couple of hours on the link below.
My original problem is I cannot access my online backup, even though it shows I have used only 1/4 of it. It won't let me login.
MY NEWEST PROBLEM is that my NORTON TOOLBAR IS MISSING, and chat doesn't reply.
The chatbox opens, it tells me I am in que,. And NO ONE ever starts to chat to fix it for me. I have waited over 20 minutes with no representative to help.
As to contacting Support via chat, as intesec notes there can be long waits depending on what time you try. Keep trying at different times of day to see if you get better response. Initiate a new session each time using the link intesec gave.
