I was notified my computer was at risk. I ran the AutoFix tool. Came up with Error 3042,1-Definitions Error. Says it has detected a problem with my definitions updates. It tells me to download and run Intelligent Updater which I did. It takes me to the page to download it. I downloaded and ran this (20110202-038-v5i64.exe) It asks me if I want to deploy all the updates from this Intelligent Updater. I say yes, then within 1 sec. a box pops up and says this:
Intelligent Updater session complete.
All updates failed to install on the machine.
I have tried several times to download this with no solution. I never had a problem with my software until today. Any help or solutions would be greatly apprecitated.
I was notified my computer was at risk. I ran the AutoFix tool. Came up with Error 3042,1-Definitions Error. Says it has detected a problem with my definitions updates. It tells me to download and run Intelligent Updater which I did. It takes me to the page to download it. I downloaded and ran this (20110202-038-v5i64.exe) It asks me if I want to deploy all the updates from this Intelligent Updater. I say yes, then within 1 sec. a box pops up and says this:
Intelligent Updater session complete.
All updates failed to install on the machine.
I have tried several times to download this with no solution. I never had a problem with my software until today. Any help or solutions would be greatly apprecitated.
HI Rica
Welcome to the Norton Community Forums
What is your Operating System - is it a 64 bit OS? What is your Norton Product and Version Number? Have you tried just running liveupdate?
Yes. Windows 7 64-bit and Norton Internet Secruity 2011. I've run LiveUpdate and it didn't fix it.
HI Rica.
The next obvious step is to try an uninstall/reinstall. Make sure that before you uninstall you have a note of your subscription key and back up your identity safe information if you use identity safe - then you can restore it once you have reinstalled.