Have Norton for Business. We cannot update Norton on a Mac. Kaspersky Cloud just showed up in the menu bar and is conflicting with Norton. We did not install Kaspersky and it is not in Applications. Everything under the dropdown menu is grayed out except Quit and I cannot find anything on Mac with a spotlight search. I have called Norton multiple times, contacted Norton Twitter support, emailed with an escalation tech support that suggests we call Kaspersky because they only work on Norton and she is very busy, so must make an appointment for a remote fix next week???
We have no account with Kaspersky. We had this issue on another computer. Called, got a tech, he fixed it. Seems to be the one smart Norton tech, as everyone else seems clueless as to how to fix it. If someone cannot help, I cannot use Norton at all because it cannot update. Very frustrated and pretty unimpressed with Norton tech support. I've spent this entire week attempting to get it fixed and it is a waste of time.
If anyone can please help with this issue, I'd appreciate it, as this seems totally bizarre that nobody at Norton can help, despite one tech having done it on another computer. Norton can see the notes in our account and we have requested multiple times to just please let us work with the tech who fixed the other computer, but am basically being ignored.
