Cannot update Windows 7 - possible Norton 360 blocking?

I cannot update Windows 7 on my new computer. I have installed Norton 360. Windows says the firewall is controlled by third party software, which I assume is Norton 360. Has anyone seen this? Are there adjustments that will allow Windows to update?

 

Thanks.

Hi,

can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 5.0.0.125)

Thanks!

Hi,

 

The version is 5.0.0.125

 

Thanks

Hi Jebbida56,


What exactly happens when you try to update Windows 7?

Are you getting any error message?


First try turning of Auto-Protect and Smart Firewall from Norton 360, and then try to update Windows 7. If the problem persists, uninstall Norton 360 and check. Make sure that you have the Product Key of Norton 360 so that you can reinstall it after updating.


Yogesh

As it turns out, Norton had nothing to do with the problem. It was an issue with corrupt policies. I had to fix it in the Windows Registry. The fix is below if anyone gets the same symptoms:

 

The Windows Update control panel fails with "unknown error" 80072EE2.

Microsoft support had me do the following, which seems to have solved the problem. Presumably there are some inappropriate policies set in the drive image Dell used to install Windows 7.

 

 

Remove Group Policy

 

================

 

Before we proceed, please backup the Registry.

 

1. Click Start, type REGEDIT in the Start Search bar and press Enter.

 

2. Select My Computer (the root node) in the left pane, click Export under the File menu, choose All under Export range, select Desktop in the Save in box and type backup in File Name. Click Save.

 

Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

 

1. Click Start, type REGEDIT in the Start Search bar and press Enter.

 

2. Locate the following key in the left pane:

 

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft]

 

3. Highlight “Microsoft” folder and click "Delete".

 

4. Please repeat to delete the following keys:

 

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies

 

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Group Policy]

 

[HKEY_CURRENT_USER\Software\Policies\Microsoft]

 

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Group Policy]

 

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies

 

Note: If some keys do not exist, please ignore them.

 

5. Restart the computer and check if the issue persists.