Cannot upgrade past 19.1.1.3

Hello,

 

Something had gone wonky with NIS 2012 on one of my Windows 7 64bit PCs so I went through a variety of methods to reinstall, but no matter what I do, I cannot get it to update past 19.1.1.3. I've uninstalled and reinstalled many times and run live update over and over, but it never gets past 19.1.1.3.

 

Another WIndows 7 64 bit PC literally right besides me on the same norton account has been fine and is running 19.2.0.10

 

How do I get this one I'm trying to reinstall to update to the most current version? I don't think 19.1.1.3 has firefox 9 compatability which seems to work fine on my 19.2.0.10 PC.

 

Thanks

Terry