Can't access my online storage

Norton Security | Norton Internet Security
1

I have the latest version of Norton 360 running on Win XP Pro - fully updated.

My online storage was working and I could access it.

Now I can't - I think this is since I updated to the latest version of Norton.

I can log in to my Norton account, so I know I am using the correct e-mail and password - but Norton 360 asks me to activate my on-line stoprage. I enter the e-mail, then my correct password, and the original "Activate now" window reappears.

I am using the Norton DNS addresses on my network connection.

 

2

Hi Clearcomms82,

 

Welcome to Norton Community!!

 

Please try the solution as mentioned in the following thread:

http://community.norton.com/t5/Norton-360/Norton-Backup/m-p/696723/highlight/true#M70005

 

Let us know if the problem persists, we will try our best to resolve this problem.

 

Thanks,

HarryP

3

Thanks for these instructions, which seem to have solved the problem.

 

A few comments:

 

1. The instructions are very clear for Windows 7. But I have Windows XP, which means the files are located very differently. I know enough to find them, so that's OK, but not everyone does. When I did, I found three folders to delete, not one. 

 

The location of "Tamper Protection" isnl;t gicen in the instructions either, and it's not that easy to find.

 

Better instructions needed, particularly  for users of XP etc.

 

2. Your original e-mail was marked as spam by G-mail, so it was some time before I got it.

 

Thanks for your help

 

Doug Revell