can't access online vault from toolbar

as of yesterdaty when I click the identity safe icon in the norton toolbar i don't get the option to enter password for online vault like i usually do.

instead i get a messsage saying "convert portable profile....use of a portable profile.....is no longer available"

i can still log on to /identitysafe.norton.com and access online vault

i get the same problem in both chrome and ie.  i've not tried any other browsers.