Hello. I got a laptop for Christmas that came with Windows 8 (which I currently despise) and with it, the Norton free trial software. I tried downloading Skype for both the Windows 8 Desktop and the Metro app but in neither case will it work. In Desktop, I was able to download but when I clicked the install file I get the "allow program to make changes to your computer?" warning screen and when I approve the changes . . . nothing happens. Nothing installs.
The Windows 8 Metro app seems to have downloaded fine, but when I open it I get nothing but a blue screen. The first time I had the Skype logo and the "dot circle" indicating activity, but now it's just sitting there like a dead fish.
Skype's online tech support guru suggested to temporarily disable Norton's Real-Time Auto-Protect by loading the main NIS screen, then going to Settings > Computer > Real-Time Protection, helpfully providing the following two screenshots as a visual aid:
My problem is, when I click "Settings" on the main NIS screen, the second window doesn't pop up. Nothing happens. I can get "Performance" and "Feedback" and "Account" and "Support" okay -- that's how I got here -- but the Settings menu refuses to load. And I don't think it's because I'm on the trial issue of Norton; the first screenshot up there also appears to have been taken from a trial release.
All I want to do is talk to my sister in Australia. At this rate, I could have swam there.
1. As previously mentioned, I can't access the Settings Menu, so any solution that starts "Settings > " is going to fail.
2. How am I not an administrator? I'm the only person who's ever been on this computer. In fact, since it's a Toshiba, it's likely I am the only person to have touched it in this hemisphere.
Hello. I got a laptop for Christmas that came with Windows 8 (which I currently despise) and with it, the Norton free trial software. I tried downloading Skype for both the Windows 8 Desktop and the Metro app but in neither case will it work. In Desktop, I was able to download but when I clicked the install file I get the "allow program to make changes to your computer?" warning screen and when I approve the changes . . . nothing happens. Nothing installs.
The Windows 8 Metro app seems to have downloaded fine, but when I open it I get nothing but a blue screen. The first time I had the Skype logo and the "dot circle" indicating activity, but now it's just sitting there like a dead fish.
Skype's online tech support guru suggested to temporarily disable Norton's Real-Time Auto-Protect by loading the main NIS screen, then going to Settings > Computer > Real-Time Protection, helpfully providing the following two screenshots as a visual aid:
My problem is, when I click "Settings" on the main NIS screen, the second window doesn't pop up. Nothing happens. I can get "Performance" and "Feedback" and "Account" and "Support" okay -- that's how I got here -- but the Settings menu refuses to load. And I don't think it's because I'm on the trial issue of Norton; the first screenshot up there also appears to have been taken from a trial release.
All I want to do is talk to my sister in Australia. At this rate, I could have swam there.
have the same problem as you cant axcess settings menu. I have had this problem since updating to
windows 8.
If i log out and in again i can axcess the settings menu for a while. I have seen more posts on the forum
whit the same issue.
MikeMarchand wrote:
1. As previously mentioned, I can't access the Settings Menu, so any solution that starts "Settings > " is going to fail.
2. How am I not an administrator? I'm the only person who's ever been on this computer. In fact, since it's a Toshiba, it's likely I am the only person to have touched it in this hemisphere.
I have very limited experience with Win 8 and no longer have it on my test systems, but see if you can right click on the Norton icon on the Metro screen and see if there is an option to Run as Administrator. Then you may be able to change the settings I noted.
To check what type of account you have you need to go into Control Panel, and User Accounts. Look for your account and see if it is listed as a standard user or administrator. If it shows standard user, I would suggest setting up a separate user account with administrator priviledges.