Can't Activate Norton 360

I can't activate my product because it can't communicate with the Symantec server.  I also can't access the Symantec website fro any of my browsers, I think there is spyware on my computer preventing me from doing this. I have internet access, I just can't access certain sites. Anyone else have this problem?


kramehr wrote:

I can't activate my product because it can't communicate with the Symantec server.  I also can't access the Symantec website fro any of my browsers, I think there is spyware on my computer preventing me from doing this. I have internet access, I just can't access certain sites. Anyone else have this problem?


Hi kramehr

 

Since you think you have malware on your system you could try a scan with the free version of malwarebytes which can be downloaded from www.malwarebytes.org

 

After you download and install it you should do an update to get latest definitions and then do a full system scan.

I can't activate my product because it can't communicate with the Symantec server.  I also can't access the Symantec website fro any of my browsers, I think there is spyware on my computer preventing me from doing this. I have internet access, I just can't access certain sites. Anyone else have this problem?

Hi floplot,

 

Thanks so much for the reply. Turns out it was mall ware that was causing the problem. I downloaded a program that mdturner recommended and was able to get rid of it, which resolved the issue.

 

Thanks again,

 

kramehr

Hi mdturner,

 

Thanks a lot for the reply.  The program you recommended did the trick.  You probably saved me another 3 days of aggravation.

 

Thanks again,

 

kramehr


kramehr wrote:

Hi mdturner,

 

Thanks a lot for the reply.  The program you recommended did the trick.  You probably saved me another 3 days of aggravation.

 

Thanks again,

 

kramehr


Hi kramehr

 

Thanks for posting back with the good news. Glad that you are now back in business.