Can't add device

I am struggling with setup.  I am unable to add a device to get started.  It gets stuck on the message "Waiting for you to install Norton Family". Attached image. I tried both IE and Chrome with same issue.

I tried to uninstall the software using the Start Menu (to start over) and it asks me for my parent email and password.  I type in and it says invalid.

Very frustrating, in a day and age of click in App Stores and having something download, install and just work- this process has been very painful for $49.99 investment.