Can't connect to Internet since Norton 360 expired

Norton Security | Norton Internet Security
1

Hi there!
I had Norton 360 installed for a year. However when it expired I could not connect to the Internet anywhere! The connection is not a problem as I have other laptops and mobile devices connected with no problem.

Since it expired my laptop wouldn’t connect to the Internet at university using a wire and it won’t at home which is wireless. Sometimes it can’t even find any network connections. I bought a different Norton cd (unsure what one exactly or what year) and it couldn’t install. Can someone please help me?! It’s been 9 months and I’m desperate to get my laptop working again. Thank you!!

2

Thank you for your reply but how do I download the Norton Removal Tool on to my laptop without Internet? Sorry if this is a stupid question!

3

Hi there!
I had Norton 360 installed for a year. However when it expired I could not connect to the Internet anywhere! The connection is not a problem as I have other laptops and mobile devices connected with no problem.

Since it expired my laptop wouldn’t connect to the Internet at university using a wire and it won’t at home which is wireless. Sometimes it can’t even find any network connections. I bought a different Norton cd (unsure what one exactly or what year) and it couldn’t install. Can someone please help me?! It’s been 9 months and I’m desperate to get my laptop working again. Thank you!!

4
Nimisha wrote:
Thank you for your reply but how do I download the Norton Removal Tool on to my laptop without Internet? Sorry if this is a stupid question!

Hi,

A stupid question is one that isn't asked - you never learn anything. You can download the tool to a USB drive connected to the computer you are using now. If you can boot the problem computer into safe mode with networking you should be able to access the USB drive and run the program.

Keep us posted

5

It keeps saying ‘the version of Norton Removal Tool that you are using is expired. Please click the following link etc’ but when I click that link the same tool is being downloaded and the same message reappearing! :S please help!

6

I realised it said this as I needed to change the date and time. But once that was done it worked. The norton security scan is still on my laptop though and it still can’t connect to the Internet unfortunately.