Can't disable auto-protect

As you can see here, my friend can't even access any of his settings. He is currently on a trial.

How can we access auto-protect and auto-protect exceptions?

 

Edit: He now reports being unable to find liveupdate.

Hi,

    Welcome to Norton Community. How many days left in the Norton 360 Trial? (The Product seems like expired)

He says there are 36 days left in his trial.

As Norton is having a Red ' x ' next to it, he must be getting a FIX now option on the Norton360 interface with a small option

' details ' click on it and it will give you the info which is causing the issue. Please let us know what it is. And ask him to click FIX now and check if it is fixing.

«勝利» DDRMANIAC007 [KGB]: As Norton is having a Red ' x ' next to it, he must be getting a FIX now option on the Norton360 interface with a small option

' details ' click on it and it will give you the info which is causing the issue. Please let us know what it is. And ask him to click FIX now and check if it is fixing.
«勝利» DDRMANIAC007 [KGB]: Thats the response
«勝利» DDRMANIAC007 [KGB]: Try it
MattTheVamp: hmmm...
MattTheVamp: can't do anything with it

 

That doesn't seem to be the issue.

Hi,

   Click on support->Get Support and please provide us if you get an error in One Click Support.

MattTheVamp: i get an orange circle cheaking
MattTheVamp: scanning
MattTheVamp: no problems found

I still need a solution here.

Sorry for the late reply: Is he using the Administrator Account or Standard Account?

Hi DDRMania,

 

Is the windows user accout has the admin access?

Meaning, do you use a different windows user account from where the product is being installed?

 

For Non Admin users, the access to the settings is restricted and you need to enable the access for settings to other users who are Non-Admin only then you would be able to access the settings.

 

Regards,

Prasanna

While I wait for Matt to get on to find that out, I should explain the situation more.

 

He was trying to run a game called Wonderland Online so that we could play together. However every time the game launches, Norton detects alogin.exe as a false positive and removes it, causing the game to instantly crash.

While it's certainly possible that it's a false positive, users who have bypassed their security software to download or run a file, or access a site, that they "know" is safe are also one of the principal sources of malware cases we see here. If you believe you're getting a false positive, a prudent course of action is to submit it for testing at Symantec's handy site for this purpose:

 

https://submit.symantec.com/false_positive/

 

If the file is actually clean, you'll be sparing your fellow gamers the same aggravation, by getting it whitelisted. And if it's not, you'll have spared yourself a lot more aggravation!