OK -- Uninstall it using the normal Windows Uninstall Programs control -- Easy way to find with Windows 7 si to click on Start and type Remove Programs in the box and use the link to brings up.
After uninstalling like that reboot the computer and then download and run the Norton Removal Tool as below:
This link: Symantec Norton Removal Tool. will direct you to the current Symantec Norton Removal Tool and insstructions on how to use it. Just select the right entry on the list probably the ragbag one a few lines down.
Run it / reboot / run it again is what we recommend.
Then install your matching version of Norton 360 from below:
- www.norton.com/n360s_5 Standard with 2GB Online Storage
- www.norton.com/n360p_5 Premier with 25GB Online Storage
This will download a one piece installation file for Norton 360 so download it to a place where you can find it again -- don't use the RUN option that Windows gives you for downloading files.
Then when you are ready to install since you are using Windows 7 64 bit I recommend that you start the installation by Right Mouse Clicking on the file you downloaded and selecting Run as Administrator since I find this can give more reliable results.
I hope that is clear -- the link to the Norton Removal Tool willl give you a different way of downloading but I recommend you do it this way. When it asks you to Subscribe or Activate point it to the MyNortonAccount you created for the old computer and it should activate or you can find the KEY there by clicking on the entry for the product.
If you get a message about exceeeding the permitted number of activations you can just contact Norton Online Custormer Support via CHAT as below and they will release the old crashed activation if you tell them what happened.
To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the SCAN button.
You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
We can deal with the recovery on the new PC of the backups created by the old one once you have N 360 installed -- someone else is asking the same question here in this Forum at this moment! But when you talk with CUstomeer Support by CHAT, if you have to, you an tell them what you need to do and they may be able to help you on line. But see what comes up here since I've asked for help on this.
Please let us know how you get on or have any questions ....
PS It is not necessary to quote back if you just begin by making it clear which person you are replying to if several have answered!