Cant find emails on 360 back up to external hard drive

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1

My laptop has died and the backup ( done weekly) is on an external hard drive. I don't need a full restore as i have bought a new laptop. I have been using window 10 on the old laptop with windows live mail. I have found the option within the backup to restore emails but all it brings up in a C:\\restore folder, is a .png image. No emails. How do i find them? Have they even been backed up? There appear to be no .eml files on my laptop even in appdata folder

2

Thanks for answering. I’ve already tried this, making hidden folders visible. I can find the folder but no emails. Think i need to do a chat with Norton. Thank you both for your help

3

In the above post "logon" would be your username.

I'm pretty sure "appdata" is a hidden folder, you may need to change your systems view settings to see it.

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

 

4

Thanks for help but as my C drive is my new computer there are no emails stored from the dead computer. I have the old hard drive in a caddy and have done as you suggested with F as the drive letter rather than C (F being the hard drive in the caddy) but no luck there either

5

The WLMail folder is found under C:\Users\ logon\AppData\Local\Microsoft\Windows Live Mail so if you can open the backup & search there.