Can't find the right place put the new product key

[mistermv]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Entering the Key

Detailed description: Hello I purchased Norton 360 Deluxe from Staples. I have the product key but can’t find where the correct place to activate it. I found a place to add the product key but when I add it the software says they need a additional info then sends to the Norton web site where it wants me to purchase $120 for the same renewal I just spent $30 on at Staples. I don’t know why Norton makes it so difficult

Product & version number: 24.12.9725 (build 24.12.9725.902)

OS details:Win 10

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@mistermv

Hello I purchased Norton 360 Deluxe from Staples. I have the product key but can’t find where the correct place to activate it. I found a place to add the product key but when I add it the software says they need a additional info then sends to the Norton web site where it wants me to purchase $120 for the same renewal I just spent $30 on at Staples. I don’t know why Norton makes it so difficult

Did you register new Key with your Norton account?
Note: new Key starts new subscription term

Users may contact Norton support → request new Key term added to current remaining days.

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If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store.

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Please visit norton.com/setup.
Returning Customer → Sign In

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Did you register new Key with your Norton account?

Sign In and Enter New Product Key [here ]

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• Returning customer? Sign In [here ]

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Activate your Norton subscription here

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Note: new Key starts new subscription term
and you signed in at your Norton product?
arrow top = user account
arrow bottom = mouse hover Enter a Key

[bjm]

Hello @mistermv
Please post progress

[mistermv]

Sorry for the delay. I had to sign up for automatic renewal then the software let me proceed. I think next year I will go to a different protection. This business practice is BS.

[shellcoder]

You can always purchase one or more year of subscription from third party sites like Amazon etc for a much cheaper price and then activate it. Then you can contact Norton support to transfer that subscription to your existing subscription. It just takes a few minutes to do so.