Cant get it to scan for virus

[BarbaraS_Johnson]

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i bought product and cant get it to scan for viruses

[bjm]

@BarbaraS_Johnson

i bought product and cant get it to scan for viruses

what product did you run before Norton and how was that product removed?
bought what product?
installed what product on what OS?
recorded product key with your Norton account?
activated product?

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