Hi. I have been getting messages from Norton that it has found and quarantined Trojan.gen and Trojan.gen.2 every day for about a week and a half. Each day I seem to get more. I think the notifications are approaching 1,00 today alone. I've tried running Live Update and performing full scans, and I also tried the Power Eraser, but nothing works. Can anyone help?
Hi. I have been getting messages from Norton that it has found and quarantined Trojan.gen and Trojan.gen.2 every day for about a week and a half. Each day I seem to get more. I think the notifications are approaching 1,00 today alone. I've tried running Live Update and performing full scans, and I also tried the Power Eraser, but nothing works. Can anyone help?
OS = Windows 7 Pro, SP1, 32 bit. During that time I was busy with a personal issue, and in-between trying the approaches I mentioned in my first post.
Do you have a Flash Drive??
Quads
Yes. SanDisk Cruzer 8GB
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
- If I ask a Question just answer it, don't run anything unless it states.
- Major steps used:
1. Find
2. Break
3. Destroy
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
- Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes
) - Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Download the 32 bit version
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
- Restart the computer.
- As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
- Use the arrow keys to select the Repair your computer menu item.
- Choose your language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive drive letter and close the notepad.
- In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your portable hard drive - The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Pleaseattach the log in your reply back..
Quads
OK - Followed your instructions. Requested log file is attached.
Thank You.
Uninstall Spybot S&D
Quads
Done
You have 2 variants (and an odd registry entry) So I am going to setup ready for the second variant.
Download these 2 programs to you desktop ready just in case after the break you have no Internet Don't run them yet
http://www.bleepingcomputer.com/download/farbar-service-scanner/
http://www.bleepingcomputer.com/download/combofix/
Quads
Done
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive letter and close the notepad.
- In the command window type e:\frst.exe or frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive. - The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press the Fix button just once and wait.
- The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).
Quads
Hi Quad,
This is done. Sorry for the hiatus - was away at my daughter's college Parent's Weekend. The log is attached.
Thanks again.
Download the 2 attached .txt files, and remove the .txt extension so that you have the files end in .reg (ZAFix1.reg) etc.
Then click to run the files and then the system should ask if you want the data added to the registry, answer = yes. A cofirmation message should them appear saying that the data has been added..
The other way is to right click the files and choose "Open With" from the menu, and you should see Registry Editor as an option to choose.
For me this repaired the 2 Windows registry keys in question. So then I could after deal with the rest and also repair broken services.
Quads
Hi Quad,
This is done. (I did it from the command prompt under system recovery after booting from my Windows 7 install disk). are there more steps?
tkekrkkk wrote:Hi Quad,
This is done. (I did it from the command prompt under system recovery after booting from my Windows 7 install disk). are there more steps?
Where did I say to do that?? I didn't.
You are doing your own thing, so you are on your own Did not follow instructions. Users knows better to do things different
Good Luck removing and repairing the rest.
Quads
Quads,
I apologize - I assumed that when it woudn't run from the window that I was doing it wrong. I didn't intend to go outside the instructions - Just thought I was misinterpreting your instructions. Any way you will continue to help me?
No, You did your own thing.
Who knows how you would try to use other tools to come.
Good luck.
Quads
Quad, I did not intentionally ‘do my own thing’. When the command did not execute I thoiught I was supposed to do it the way the previous 2 instrctions were executed. You are misinterpreting a mistake for a purposeful act. I would appreciate it if you still help me.