Hi!
I can't install Norton Internet Security (NIS) on my laptop. It's for three computers and is already installed on two laptops, one of them exactly like the one in which I can't install it. When I insert the CD, a Norton' screen appears and I press the option "Install Norton Internet Security", the User Account Control asks me permission to go ahead and I press OK, but then appears a window which says "There is a problem that needs attention: NIS will not install in compatibility mode. Close this window and restart the installer in normal mode. " I went to the support website and followed the steps:
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1 - Start Internet Explorer.
2 - On the Tools menu, click Windows Update.
3 - Follow the instructions on the screen to install all available updates for your operating system.
4 - Install your Norton product.
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I installed the updates and as it appeared the same message when trying to install NIS again, I went to the next step:
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Run the installer in normal mode.
Make sure you are not running the Norton product installer in compatibility mode.
1 - Click the right mouse button on the installation file you downloaded Norton product and then click Properties.
2 - On the Compatibility tab, under compatibility mode, uncheck Run this program in compatibility mode for.
3 - Install your Norton product.
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But the "Run this program in compatibility mode for" was unselected, so as there was no more solutions I don't know what to do, and the help chat doesn't work.
To make sure that the problem is not the CD of NIS (for example, that it was defective and therefore could not be installed on three computers but only two), I used the CD on a desktop computer and I followed the steps as if to install it, and then it gives me the option to insert the product key and install, so the CD is fine (but I haven't installed it because on that computer don't need antivirus).
I bought NIS in November 2012 for a new laptop, but I bought it for three computers cause I knew I'd need to install it on the other two laptops. On Thursday January 17 I installed it on the laptop that is like the one in which I can't install it, and on Friday I tried to install it in this last one but couldn't.
I don't know if it's important but twice, just when I opened the window that appears when I press to "Install Norton Internet Security" (which tells that you can not install the NIS and whose exact message I've written before), it appeared a message saying something about supply administrator's permission to continue the installation or something like this, but as I say it appeared only twice and although I continued trying to install it several times , it didn't appeared again, so I can't reproduce exactly what it said and I do not know if it was related whit NIS.
Hope you can help me, thank you very much!