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Issue abstract:
Detailed description: I have to turn off my HP 5200 printer to be able to print
Product & version number:Norton 360
OS details:Windows 11
What is the error message you are seeing?No printing
If you have any supporting screenshots, please add them:
bjm
February 4, 2025, 6:49pm
2
Unable to print or scan when connected to Norton VPN here
Note: Norton 360 v22
The settings in these instructions are different than what I am seeing. For instance, I have ‘Smart Firewall’ but there is no tab for ‘Network Trust’.
bjm
February 4, 2025, 7:13pm
4
Yeah, document appears to be for v22.
We’ll hoping Norton publishes v25 User Guide.
are you Norton 360 v22 or v24/v25?
Configure Smart Firewall settings v24/v25 here
I cannot find a version number, only that it is Norton 360 Deluxe. I can get to the pages you included above and have just about the same settings. Still can’t print. It seems odd that you have to turn off VPN to print. Thank you for trying.
bjm
February 4, 2025, 7:46pm
6
those pics are my settings…not my settings suggestions to fix your issue
Did you review Public network exceptions?
Did you review Blocked devices?
I can only find Recent Networks. I can’t tell which s active: Private on white background, or Public on black background.
Under Private Network Exceptions, all are check marked in green.
bjm
February 4, 2025, 9:52pm
8
Note: Home icon for Private network
=================================================
Note: shops icon for Public network
=================================================
Default rule settings
As you appear to be on the newer v24, from the main 360 interface, click on Privacy in the left pane, then Open the VPN feature. Click on the Settings tab and then scroll down and turn on the Access Local Devices with VPN.
bjm
February 5, 2025, 12:37am
10
peterweb:
As you appear to be on the newer v24, from the main 360 interface, click on Privacy in the left pane, then Open the VPN feature. Click on the Settings tab and then scroll down and turn on the Access Local Devices with VPN.
fwiw ~ my Access Local Devices with VPN is enabled…by default…afaik
Yes, mine is set that way, but still can’t print unless VPN is off.
How do you include an image with a post? Copy and paste doesn’t work for me.
Thank you. I am using Snipping Tool. I just wasn’t saving the file first.