Can't Print When VPN is Active

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: I have to turn off my HP 5200 printer to be able to print

Product & version number:Norton 360

OS details:Windows 11

What is the error message you are seeing?No printing

If you have any supporting screenshots, please add them:

Unable to print or scan when connected to Norton VPN here
Note: Norton 360 v22

The settings in these instructions are different than what I am seeing. For instance, I have ‘Smart Firewall’ but there is no tab for ‘Network Trust’.

Yeah, document appears to be for v22.
We’ll hoping Norton publishes v25 User Guide.

are you Norton 360 v22 or v24/v25?

Configure Smart Firewall settings v24/v25 here

I cannot find a version number, only that it is Norton 360 Deluxe. I can get to the pages you included above and have just about the same settings. Still can’t print. It seems odd that you have to turn off VPN to print. Thank you for trying.

those pics are my settings…not my settings suggestions to fix your issue
Did you review Public network exceptions?
Did you review Blocked devices?

I can only find Recent Networks. I can’t tell which s active: Private on white background, or Public on black background.

Under Private Network Exceptions, all are check marked in green.

Note: Home icon for Private network


=================================================

Note: shops icon for Public network


=================================================

Default rule settings

As you appear to be on the newer v24, from the main 360 interface, click on Privacy in the left pane, then Open the VPN feature. Click on the Settings tab and then scroll down and turn on the Access Local Devices with VPN.

fwiw ~ my Access Local Devices with VPN is enabled…by default…afaik

Yes, mine is set that way, but still can’t print unless VPN is off.

How do you include an image with a post? Copy and paste doesn’t work for me.

Thank you. I am using Snipping Tool. I just wasn’t saving the file first.