I had a corrupted user profile that was preventing me from running Ghost 15. So I decided to uninstall and reinstall under another new user with Admin rights. The Control Panel uninstall could not find a .dll file and could not remove Ghost 15. I used Windows Malicious Software Removal Tool x64 to remove Ghost 15. Now when I try to re-install, I get this message.
There's no reference to Ghost 15 in Add/Remove Programs any longer.
I had a corrupted user profile that was preventing me from running Ghost 15. So I decided to uninstall and reinstall under another new user with Admin rights. The Control Panel uninstall could not find a .dll file and could not remove Ghost 15. I used Windows Malicious Software Removal Tool x64 to remove Ghost 15. Now when I try to re-install, I get this message.
There's no reference to Ghost 15 in Add/Remove Programs any longer.
iceman47 wrote:... I used Windows Malicious Software Removal Tool x64 to remove Ghost 15. ...
How would that work? Ghost is not malicious software so is not included in the WMSR tool defs.
I did install the Win7 Norton Ghost uninstaller tool and I did stop getting that error message. However, the installation did not complete and now I get this error message when trying to install Ghost 15. I can't even see this key in the Registry even with Administrator rights.
Please use the Reset Registry Permission tool provided in the following KB article and then install Norton Ghost.
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090814163739EN
-Vinod
That did not work. I tried the Norton Removal Tool ver 2011.0.0.15 the reset Registry URL. Neither efforts made any difference. I still have Symantec Lightsout Restore as a bootup option and I'm getting the same error message when I attempt an install. I cannot even see those keys in the Registry referenced in the error.
Jeff
I did manage to get rid of the Symantec Lightsout Restore by following the directions at this URL for XP:
http://www.symantec.com/business/support/index?page=content&id=TECH67808&locale=en_us
Of course the link for Win 7 's procedures is broken.
However, I did have to use a Win 7 x64 Repair Disc to repair the BOOTMGR.
I thought maybe that would fix the other error problem on the install, but no.
Jeff
It's a pity you didn't archive a recovery point when all was well then it is a simple matter of restore. In my experience sometimes the work arrounds outlined in this posting works but when they don't one has to go back to basics. I know it is time consuming and stuff is lost but lessons can be learnt and beleive me I have learnt a few in my time.
The answere is to clear the drive, reload windows install all necessary software and back it up with Ghost as soon as you can, and yes it is a lot of work but worth it in the long term.
Deric
No, I'm not to the point where I start all over.
The fix was in restoring the Registry permissions back to default using subinacl.
HKEY_LOCAL_MACHINE/SOFTWARE/Symantec needed to be fixed.
Excellent, now Ghost it and keep the recovery point on an external drive, safe.
Deric
