Can't register phone

Other Mobile Products/Services
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Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

Product & version number: Samsung Galaxy S23

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

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@peterweb

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Where are you trying to register the phone?

What Android version is on your phone?

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Samsung Galaxy S23

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Trying to register on Norton Device Care app
Samsung Galaxy S23

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Here is the information on Norton Screen Care program. Norton Screen Care: What is it & how does it work?

Note that you have to have had a Norton 360 subscription with automatic renewal enabled and have had at least one automatic renewal processed before you are eligible to enrol in the complementary program.

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I have had Norton 360 for many years and it has always been on automatic renew. My Norton subscription list shows the Screen Care as active with a renewal date in January 2025.

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How did you try to register your device? Did you use the link near the bottom of the page I linked to above to Activate Norton Screen Care. ?

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Yes. Page to accept terms and conditions appears over and over.

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If you are using a VPN or ad blocking browser extension, try disabling both when accessing the registration page.

If that is not the issue, sounds like time to contact Norton Support to ask them to help. Contact Norton™Support - Norton Phone Number, and Chat Support . If using chat, when you can enter information, enter Agent Please to get connected with a real human.