I just recently purchased a new Sony Vaio NW for my wife and I have had to take it back twice to get a new one because I cannot uninstall Norton 2009 Internet Security to upgrade to Norton 360. It gets stuck on the splash screen stating that an older version of Norton was found and it is removing it. It will eventually tell me to restart the laptop but I have done it at least 23 times and still coming up with the same splash screen. I have tried using the Norton Removal Tool and it still will not install the product. I have tried doing a restore and it will still not install. Keeps getting stuck on removing the Norton Internet Security Trial version 2009. Is there a known issue with the trial version of the Norton 2009 Internet Security on the new Sony Viao NW’s when trying to upgrade to the Norton 360? Any help would be appreciated.
Hi ccarter1024,
Welcome to Norton Community!
Restart your computer to Safe Mode. Then try to run the Norton Removal Tool. You can download it from this LINK. Let us know how it goes.
Yogesh
That did the trick! Thanks for the help!