Can't reveal password in a dark web alert - Norton LifeLock

Archive
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About ten days ago Norton Lifelock notified me that I had an id/password exposed on the dark web. The user-id is my email address, and the password is masked out by asterisks. There are no links to reveal the password do the information is useless to me. Two attempts to get this resolved by customer service agents have resulted in no resolution and promises for callbacks by a "level 3 tech". These appear to be empty promises to get me off the phone. I am probably going to have to cancel my Norton subscriptions since it appears Gen Digital (the parent company of Norton) thinks robots on chat with canned responses that don't help and customer service agents that can't help is a good business practice. I think after ten days of empty promises and no resolution of my issue it's time to take my business elsewhere. A friend once told me "It's your money, vote with your feet".

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Hello @PC
please post progress

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The dark web monitoring won't show you the full password. At least you got notified about it. Now, why don't you change the password and do the right thing?

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PC:

I am probably going to have to cancel my Norton subscriptions 

Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024

Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190

Do you want to request a refund?  Are you within 60 days of the purchase date? 
Please review: https://community.norton.com/en/comment/8552191#comment-8552191

Please review: How To - Contact Norton Official Support

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Hello @PC
Welcome to Norton Community

Curious, you're not receiving the verification code?
Or, the code does not work?

The exposed password included in the Dark Web Notification has been partially masked or hidden for security purposes. Follow the steps below to see the partially exposed password.

See the exposed password

  1. Click the link in the alert notification.

  2. You receive a verification code to the exposed email displayed in the notification.

    <ul>
	<li>
	<p>If you do not receive your verification code, check your spam or junk folders for an email from no-reply @ myidentity.norton. com</p>
	</li>
	<li>
	<p>As there may be a delay, check your folders again in 5 minutes, or check back again later. If you still do not receive your code, please contact your Internet Service Provider to resolve this issue</p>
	</li>
	<li>
	<p>Do not send multiple requests as it will make the condition worse</p>
	</li>
</ul>
</li>
<li>
<p>Enter the code that you received to see the last three characters of the password.</p>

<ul>
	<li>
	<p>Due to security purposes, we do not display your entire password. Once we verify that the email address listed belongs to you, your password will be partially unmasked and displayed</p>
	</li>
	<li>
	<p>Note that the password may not be your most recent, but one you have used in the past.</p>
	</li>
	<li>
	<p>Members password is partially unmasked as per the rules below:</p>
	</li>
</ul>
</li>

 

 

https://support.norton.com/sp/en/us/home/current/solutions/v136558013 12-Apr-2024

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~ may be related:
Dark web email not arriving with code for password reveal
https://community.norton.com/en/forums/dark-web-email-not-arriving-code-password-reveal 20-Dec-2023